How We Handle Business Information
This policy applies to the MOSINTER GROUP English website and its business inquiry functions.
Privacy at a Glance
- We collect information you submit through business inquiry forms.
- We use information to answer inquiries, prepare quotations and support transactions.
- We do not sell personal information.
- Information may be processed by technology and communication service providers.
- You may contact us about access, correction or deletion where applicable.
1. Introduction
This website is operated by Ningbo MOS Chemical Co., Ltd., a member company of MOSINTER GROUP. MOSINTER GROUP is the group brand that coordinates manufacturing resources and international B2B chemical supply activities, while Ningbo MOS Chemical Co., Ltd. is the website’s operating entity.
This Privacy Policy applies to visitors, business customers, procurement professionals, distributors and other users who access the website, submit product inquiries or communicate with us through the website. The website is intended primarily for business and professional users, not for children.
2. Information We Collect
2.1 Information You Provide
The website’s inquiry forms may ask for your name, company name, business email address, phone or WhatsApp number, product or application of interest, and an inquiry message. Depending on your request, you may also include a country or region, job role, product name, required quantity and unit, delivery destination, intended use, technical requirements, specifications, packaging needs or documentation requirements in the message or later correspondence.
You may choose not to provide optional information. However, missing information may limit our ability to answer a technical question, prepare a quotation or confirm supply and delivery requirements. The website does not currently provide a customer file-upload field.
2.2 Information Collected Automatically
When you visit the website, hosting, network, security or technology services may automatically process information such as your IP address, browser and device type, operating system, language settings, referring page, requested pages, date and time of access, approximate location derived from network information, and website performance or error data. We do not state that the website collects precise GPS location.
2.3 Business Communications
If you continue an inquiry by email, telephone, WhatsApp or another business communication channel, we may retain the information you provide and the resulting correspondence, quotation history, specifications, commercial terms and transaction-related records. We do not access private contact lists or unrelated content on your personal device.
3. How We Use Your Information
We may use information to:
- Respond to product inquiries and prepare quotations.
- Provide product, specification, safety and technical information.
- Confirm quantities, applications, packaging, documentation and delivery requirements.
- Discuss commercial terms and follow up legitimate business opportunities.
- Maintain customer, inquiry, quotation and transaction records.
- Improve website content, navigation, performance and security.
- Measure inquiry outcomes where a relevant tool is lawfully enabled.
- Prevent spam, fraud, abuse and unauthorized activity.
- Comply with applicable legal, trade, customs, tax and regulatory obligations.
- Protect the rights, property and security of the company and website users.
Submitting an inquiry does not automatically subscribe you to long-term marketing. We do not use your inquiry details for unrelated mass marketing unless you have separately agreed to receive such communications or there is another lawful basis permitted by applicable law.
4. Legal Bases for Processing
Depending on your location and applicable law, we may process information based on your consent, the need to respond to your request, steps taken before entering into a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and improving our business website.
Relevant bases may include consent, responding to a requested inquiry, pre-contractual communication, contract performance, legal obligations and legitimate business interests. The applicable basis depends on the information, purpose, relationship and jurisdiction involved.
6. How We Share Information
We do not sell personal information. Information may be shared only where reasonably necessary for website operation, inquiry handling, transaction support, legal compliance or protection of legitimate rights.
Relevant recipients may include website hosting and content-delivery providers, email and communication service providers, EmailJS or another form-transmission provider when configured, analytics providers if lawfully introduced, IT and security providers, and logistics, inspection or documentation partners required for a specific inquiry or transaction. Information may also be disclosed to professional advisers or government, customs and regulatory authorities where legally required.
The EmailJS library is included in the website project. When EmailJS is configured and enabled, form data may be transmitted and processed through EmailJS solely to support inquiry and business communication. Third-party providers operate under their own privacy policies and service terms.
7. International Data Transfers
Ningbo MOS Chemical Co., Ltd. is located in China, while website visitors, customers and technology providers may be located in other countries or regions. Because we operate an international B2B website and may use third-party technology, hosting, email or communication providers, information may be processed or stored outside your place of residence.
Data-protection standards may differ between jurisdictions. Where required, we take reasonable and appropriate measures to protect information in accordance with applicable law. We do not claim that all data is stored only in China or that one legal transfer mechanism applies in every case.
8. Data Retention
We retain inquiry and business communication records only for as long as reasonably necessary to respond to requests, maintain business records, support transactions, comply with legal obligations and resolve disputes. Retention periods may vary depending on the nature of the inquiry, transaction and applicable requirements.
Quotation, order and transaction records may be retained as required for contractual, financial, tax, customs or compliance purposes. Invalid, spam or no-longer-needed information may be deleted. Any third-party service data is retained according to the relevant service settings and applicable requirements.
9. Data Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure or loss. These measures may include HTTPS transmission, access restrictions, website maintenance, account security and appropriate controls for business records.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. You should avoid submitting unnecessary sensitive information through a general product inquiry form.
10. Your Rights
Depending on your location and applicable law, you may have some or all of the following rights:
- Request access to information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where applicable.
- Object to or request restriction of certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of direct marketing communications.
- Request a copy of certain information.
- Submit a complaint to an appropriate supervisory or regulatory authority.
These rights may be limited by legal, contractual, financial, customs or compliance record-retention requirements. We may need to verify your identity before processing certain requests.
11. Marketing Communications
A product inquiry does not automatically enroll you in marketing communications. If you separately request or agree to receive product updates, we may send relevant business information as permitted by applicable law. You may ask us to stop marketing communications at any time.
Opting out of marketing does not prevent necessary communications concerning an active inquiry, quotation, order, delivery, documentation request or customer service matter.
12. Children’s Privacy
The website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided information through the website, please contact us so that we can review the matter.
13. Third-Party and Affiliated Websites
The website may contain links to affiliated industry websites, international brand websites, supplier websites or other third-party services. Their privacy practices are governed by their own policies, and we are not responsible for third-party website content or privacy practices. Review the relevant policy before submitting information to another website.
14. Changes to This Privacy Policy
We may update this Privacy Policy when website functions, business practices or applicable requirements change. The “Last Updated” date at the top of the page shows the current version date. Material changes will be published on this page.
15. Contact Us
For privacy-related questions or requests, please contact us using the details below or through our Contact page.
Ningbo MOS Chemical Co., Ltd.A member company of MOSINTER GROUP
Ningbo, Zhejiang, China
Email: info@mosintergroup.comContact Our Team
